Support
When you're playing your favorite slots at Mega Frenzy Casino, our dedicated support team is always ready to help. Whether you have questions about your account, need assistance with a game, or want information about our payment methods, our professional customer service representatives are just a click away.
Fast and Friendly Live Chat Support
Our most popular support option is our live chat service, available directly through the Mega Frenzy Casino website and mobile app. Our support agents respond within minutes to help solve your issues right away. The live chat feature is perfect for quick questions about games like Coins of Leprechaun Slots or assistance with your welcome bonus of 100% Extra Coins.
Email Support for Detailed Assistance
For more complex questions or if you prefer written communication, our email support team is ready to help at support@megasfrenzy.com. Our agents typically respond within 24 hours, providing thorough answers to your questions about payment methods, account verification, or game rules for popular titles like Gold Nugget Rush Slots or The Tipsy Tourist: Beach Bonanza.
Comprehensive FAQ Section
Before contacting our support team, check out our detailed FAQ section. We've compiled answers to common questions about:
- Account registration and verification
- Deposit and withdrawal methods (Apple Pay, Google Pay, MasterCard, Visa)
- Game rules and features for our popular slots
- Bonus terms and conditions
- Technical requirements
Payment Support
Our support team can assist with all payment-related questions. Whether you prefer using Apple Pay, Google Pay, MasterCard, or Visa, our agents can help you complete transactions smoothly. All transactions are processed in USD for your convenience.
Game Assistance
Having trouble understanding the Hold & Win Feature in Coins of Ra Power slots? Wondering how the Mystery Symbols work in Mad Scientist: Breaking Beakers? Our support team is knowledgeable about all our games from providers like Betsoft, Novomatic, and other top software developers.
Support Hours and Response Times
Our customer support team is available 7 days a week from 8:00 AM to 12:00 AM EST. Typical response times:
- Live Chat: 2-5 minutes
- Email: 24 hours or less
During peak hours, wait times may be slightly longer, but we always prioritize urgent issues.
Your Feedback Matters
At Mega Frenzy Casino, we value your input. After each support interaction, you'll have the opportunity to rate your experience. This feedback helps us continuously improve our customer service.
Whether you're spinning the reels of Island Desire – Hold & Win Slots or trying your luck with Fury Dragon, our support team is committed to providing you with the assistance you need for an enjoyable gaming experience.